JoyRun is a peer-to-peer group delivery platform that began in Silicon Valley, CA. We are transforming everyday deliveries into community experiences.
What is JoyRun?
JoyRun is a peer-to-peer platform used by and for friends. JoyRun’s feed let’s you see who wants what in your area, create or spontaneously join existing requests, and then connects you with community members willing to deliver. JoyRun is powered by you, helping shape individual deliveries into group experiences.
Why should I use JoyRun?
JoyRun makes delivery and the ability to make money reliable, cheap, and easy. And, every order you deliver is a good deed to a friend in your community. Your food is delivered by community members for safe and convenient purchases. JoyRun helps make people happy by giving them what they want, whether it’s to make extra cash or having a get together with friends.
JoyRun does not restrict your delivery requests, or appetite, and seeks to put the power in your hands, as a runner, a buyer, a great friend.
Where is JoyRun available?
JoyRun is growing rapidly across the country and is officially coast to coast and are always looking to keep growing. Simply click “I’m Interested” on our website to get more info on bringing JoyRun to your community! Want JoyRun on your campus? Send a note to email@example.com
When can I use JoyRun?
JoyRun is available 24/7. You are always free to request a run in your area for someone to pick up just as you are free to pick up any active run requests and make some cash. If you’re trying to earn money for a goal or order food for yourself or friend, JoyRun has you covered.
Who delivers the food?
A fellow student or friend in your community!
Who can deliver on JoyRun?
Anyone can deliver on JoyRun. There is no hiring or application needed. If you want to make money or help your community, you can download the app and start a run right now.
Why was JoyRun started?
We wanted an app that helps community members give back as well as be rewarded by their community. Our vision came from the idea that any individual can be a part of this network, both delivering to make money, and ordering to celebrate moments with friends. JoyRun is ideal for a hungry college student, hungry to make money or hungry to feast with friends.
What devices is JoyRun compatible with?
JoyRun is available on iOS & Android.
How much does it cost?
Delivery fees are determined by the runner and range from $0-5 depending on hours (Later hours = higher delivery fee). You pay for the food + delivery fee in the app and the money is deposited in the runner’s account after the delivery successfully occurs.
What is the service fee?
JoyRun's service fee helps pay credit card transaction fees and other similar costs and varies between 3-16%.
What kind of payment does JoyRun process and what is it like?
Payment can be made with Visa, Mastercard, American Express or Discover credit or debit cards. For your security, we use bank-grade security through our payment partner, Stripe nor do we store any sensitive information on our servers. Stripe is used by companies such as Lyft, Twitter, etc.
How do I pay my runner?
Runners are paid with a small Runners Fee as part of your order. There is no need to hassle with cash or Venmo.
Do I have to tip?
It is entirely up to you to tip your runner But, paying it forward always helps us sleep better at night :)
How do I get a refund?
Contact firstname.lastname@example.org or call our Support Line at (415) 878-6569 for refunds with a detailed explanation. We will address your query and concerns as soon as possible!
What can I do with my promo credits?
Credits on JoyRun can be used for more order purchases on the app. At $50 in app credit you may be eligible to cash out and access your money overnight.
Help! I ordered two items instead of one? Can I cancel and reorder?
If you need to cancel and the runner has not gotten your order yet, you can chat with them directly and ask the runner to cancel for you. You will be refunded in this case.
I ordered some time ago but my runner hasn't show up. What do I do?
JoyRun is risk free for you. In the rare case that the runner does not show up, you will not be charged a dime. Please reach out to us at email@example.com for any complications or concerns and we will take care of you.
I got my food, but the order is not right. What should I do?
JoyRun is a community of helpful runners, buyers, and friends. First, we recommend you reach out to the runner in your chat, and most runners will sort things out for you. If the situation is not resolved, please reach out to us at firstname.lastname@example.org and we will do our best to resolve this issue and make sure you are happy.
I am a runner who picked up the food, but the buyer is not reachable. What should I do?
Generally. we recommend that you wait for the buyer for up to 10 minutes at the meetup location if they may have steped away from the phone for a few minutes or in case of any last minute emergency. Beyond 10 minutes, you are not responsible for being unable to complete a delivery, and will be paid in full for your work.
How do I get paid?
Payments are processed automatically after a run is completed. With JoyRun QuickPay, you are paid your earnings overnight.
Why are the pending charges on my credit card higher than my order amount?
Rest assured you will never be overcharged. If prices at a restaurant change, the runner is allowed to edit your order price by a small amount. Your credit card was authorized for your order price plus this small amount. You can set the max allowed amount when placing the order. You will only be charged the actual cost, and if the runner changes any price, they will share a receipt with you.